1-800-431-6067

Ordering/Shipping Information & General Policies

Ordering Information

PLEASE NOTE: We do not accept foreign credit cards.

How to Order
You may order on-line, use a paper catalog order form, letter, or purchase order form (schools and Government Agencies only). Give full name and address (both shipping and billing, if they are different), include your zip code and a telephone number where you may be reached if we have any questions. Fill in the catalog product number, quantity, description, and price. Any special instructions should be included: we will make every effort to follow your directions. Enclose check or money order. Be sure to include shipping charges (a UPS Rate & Zone Chart appears on P.176 of our current paper catalog to assist you as well as rate and zone charts found in the UPS Shipping Information below. N.Y. residents add sales tax unless your tax exempt number is presently filed with us.

Phone Orders
We do not accept collect calls. We do accept telephone orders. We accept Visa, MasterCard, and checks (Personal and Certified). We do not accept Discover or American Express. Please have your order ready. Look up Catalog Codes and list questions before you call. Keep in mind that payment must be received before the order will be shipped. We do not ship orders C.O.D. unless delivery is made via UPS (UPS requires COD payments by bank draft or money order only; sorry, UPS will not accept cash or personal checks). For C.O.D. deliveries, add $5.50 in addition to your standard shipping & handling charges. Call to Order: Outside NY:1-800-431-6067; Inside NY: 1-845-339-3721.

Acknowledgement
If you order on-line, an acknowledgement of your Sales Order will be e-mailed no later than the end of the next business day. If you have not received it by the end of the second business day after placing your order, then there may have been an e-mail problem (wrong e-mail address incoming or outgoing). Please contact us so we can check your e-mail address and correct the problem. Rest assured your sales order will have been generated. Please note the Sales Order Number assigned to your order. Any correspondence should be made with reference to this Order Number. If you order by mail, then make sure the Acknowledgement Copy agrees with your original order. For either e-mail or hard copy Acknowledgements, contact us immediately if you find any discrepancies. Web orders placed on Friday should receive a confirmation by the end of the following Monday, no later than Tuesday.

Minimum Order
Our minimum order is $20.00, except for showroom cash and carry sales. Any order under that amount will receive a $3.00 service charge.

Showroom Sales
Please call first to make sure we have the items you need in stock. To avoid delays, please phone in your order 24 hours in advance and indicate when you will be in to pick up.

Schools
Orders from schools and government agencies will be accepted on a net 30 days basis when received on a formal purchase order. School orders may be phoned in; however, they will not be shipped until an official purchase order, signed by an authorized agent, is received.

Shipping
Most orders under 100 lbs will be shipped UPS. To estimate your shipping cost, see UPS Shipping Information below or on page 176 of our current paper catalog. Remember to add the appropriate Handling charges as noted on P.176. Most orders over 100 lbs. are shipped common carrier freight collect. (Prepaid freight is subject to a $3.00 service charge to cover additional paperwork.) Please note that due to the variety of sizes and weights of products, many items cannot be combined into one box and must ship as individual units. Please call before placing an order if you would like to know shipping details before placing your order online.

Damaged Goods
If your order was damaged by UPS or by Common Carrier, please call us immediately. Do not continue to unpack the items if you notice damage. Then, see Information & Instructions on Receiving Freight and Inspecting for Damage. Retain all damaged items and packing materials until your claim is settled.

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UPS Shipping Information
Shipping Charges
To estimate shipping charges, determine which UPS zone you are in using the following links and instructions. Note: Some charts are in Adobe Acrobat PDF format. Please click the Adobe icon to download this program for free if you don't have it installed on your computer.

  1. Match the first three numbers of the zip code where the package is being sent with the “Destination Zip Code” numbers on the UPS Zip-Zone Chart to determine what zone you are shipping to.

  2. Find the zone on the UPS Ground Residential Rate Chart or the UPS Ground Hundredweight Residential Rate Chart and locate the weight of your package. This is the Shipping charge for your package. Additional handling charges are added to each box shipped.

  3. Currently there are UPS surcharges to zip codes considered less populated, less accessible and therefore yielding a higher operating cost to UPS. Use this UPS Surcharge Chart to determine if you reside in one of these surcharged areas

  4. There is limited UPS service to Alaska and Hawaii. The following zip code ranges have no ground service: 962-966-969 and 995-999. Contact your local UPS office for more information.

  5. Please note that certain items are packed individually and cannot be combined into one box. Please use this information as a general reference only. For web orders, we will e-mail you with exact shipping charges after your order has been processed which takes one to two business days.

  6. For additional fees that UPS charges and published rates, see the UPS Value Added Chart.

    7.

Handling Charges
Bailey Ceramic Supply takes special care in preparing your order, using premium quality boxes made of recycled paper and biodegradable packing fillers (wherever possible) to insure your order’s safe arrival. A handling fee for UPS shipments of $2.95 is charged to cover the cost of the first box used to consolidate your order, and $1.50 per box if additional boxes are required. Some items can be shipped in their original carton with no additional charge. Every effort is made to keep your order consolidated in one box (which represents 85% of our typical UPS orders).

For C.O.D. deliveries, please add $5.50 per box. Please call if you need assistance computing charges.

Damage
If your merchandise is damaged, contact Bailey Ceramic Supply immediately. We will notify UPS and request an inspection of the damaged article(s), as well as the packing material. Do not throw anything away until you are instructed to do so.

Rush Orders
NOTE: You must contact us by telephone if your order is to be shipped RUSH! Most UPS orders are shipped within 48 hours. “Rush” service may be requested so that your order ships: the same day if placed before 11:00 AM EST -or- the next day if placed after 11:00 AM EST. A $5.00 Rush Charge will be added to all “Rush Orders”. Shipment of “Rush Orders” will be by UPS Ground Service unless otherwise requested: UPS Next Day Air, Second Day Air & 3-Day Select are available- Sales will gladly estimate these charges for you. Orders shipped by these methods are subject to the $5.00 Rush Charge if they must ship the same day.

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Truck Shipments & Receiving
Common Carrier
Please read Information & Instructions on Receiving Freight below carefully — it is your responsibility to understand these standard shipping practices. All truck rates are regulated by federal and state agencies and all public (common) carriers must use the same tariffs (rate charts) for determining shipping costs. Estimates of these costs can be obtained by contacting the Rate Department of a local truck line. The rate clerk will require the estimated weight and commodity description and, its “LTL” class. Use the following Table C below to give the rate clerk a general description of the material or equipment. Call our Sales Staff for other important information concerning freight charges and receiving freight deliveries.
Table C
Items Commodity Description LTL Class
Chemicals, small packages or quantities assorted Technical Grade Chemicals 50
Clay, all types Crude Clay 50
Clay, raw or basic Crude Clay 50
Glazes, Dry Blend Crude Clay 50
Kilns Gas Firing Kiln 85
Plaster Plaster, Calcined 50
Potter’s Wheel - Power Potter’s Wheel w/out Kickwheels 92.5
Pug Mill Clay Working Machine N.0.l.  85
Refractory Items Fire Brick Shapes 50
Potter’s Wheels - Kick Potter’s Wheels - Kick 150
Kilns Electric Firing Kiln 85

Information & Instructions on Receiving Freight
Bailey Ceramic Supply takes the greatest care when packing and shipping merchandise so that it will arrive at its destination in good condition. Your order leaves our factory in good condition and we hold the carrier’s receipt for it in this condition; therefore, we will not allow any deductions from your invoice for damaged items. It is the receiver’s/customer’s responsibility to understand and comply with standard shipping and receiving practices as stated below. For your protection, read the following information carefully.

Steps to Take at Time of Delivery to Protect Against Loss or Damage

  1. Verify Count: Make sure you are receiving as many cartons as are listed on the delivery. If any shortage is discovered, note exactly how many cartons are short on the carrier’s delivery receipt, and have the driver note the shortage on your copy. (Note: UPS may take as many as five days to complete a shipment. Do not be concerned if you do not receive all of your UPS order on the first day of delivery.) You should also check your Pink Sales Order Copy to make sure that a “back order” was not issued.

  2. Carefully examine each carton for damage: If damage is visible, note this fact on the delivery receipt and have the driver clearly note that fact on your copy. IF A CARTON SHOWS ANY INDICATION (DENTS, TEARS, SCRAPES, RE-TAPED SEAMS, ETC) THAT THE CONTENTS INSIDE MAY POSSIBLY BE DAMAGED, INSIST THAT IT BE OPENED IMMEDIATELY. BOTH YOU AND THE DRIVER SHOULD MAKE JOINT INSPECTION OF THE CONTENTS. Any concealed damage discovered should likewise be noted on the delivery receipt and on your copy. Be sure to retain your copy.

  3. Immediately after delivery, open all cartons and inspect for concealed damage: Although rare, damage may occur to items inside a package with no evidence visible on the exterior of a carton. Even though the driver has already left, all cartons should immediately be opened and the contents inspected for possible concealed damage.

Steps to Take When Visible or Concealed Damage is Discovered

  1. Retain damaged cartons: Not only must the damaged items be held at the point where received, but the containers and all inner packing materials must be held until an inspection is made by the carrier’s inspector.

  2. Call carrier to report damage and request an inspection: The call should be placed immediately upon discovery of the damage, but under no circumstances should it be put off longer than 15 days after delivery. Failure to report concealed damage within this 15 day period will almost certainly result in the carrier denying your claim.

  3. Confirm call in writing: Although this is not a mandatory requirement, for your own protection in establishing the fact that the carrier was notified within the 15 day period, we strongly recommend that all calls be confirmed to the carrier in writing. Be sure to retain a copy of your letter.

Steps to Take When Carrier Makes Inspection of Items Damaged

  1. Have damaged items and cartons in receiving area: Make certain the damaged items have not been moved from the receiving area prior to the inspection. Allow the inspector to examine all damaged items, cartons, inner packing materials and the freight bill. Be sure to retain your delivery receipt; it will be needed as a supporting document when a claim is filed.

  2. After the inspector fills out his report, carefully read it before signing: If you do not agree with any facts or conclusions made by the inspector on the report, do not sign it. Unless repairs will be completely satisfactory, be sure the inspector requests replacement ON THE INSPECTION REPORT. A new item can be ordered only if the inspection report specifies “REPLACE.”

Steps to Take After Inspection Has Been Made

  1. Continue to retain damaged merchandise: Even though inspection has been completed, damaged items cannot be used or disposed of without written permission from the carrier.

  2. Do not return damaged items to the shipper: Return of such items should not be made without the written authorization of the supplier.

  3. Secure a receipt from the carrier if damaged items are picked up for salvage: If you surrender damaged merchandise to a carrier for salvage because it is valueless to you, be sure to secure a receipt from the driver when it is picked up and retain that receipt.

The following documents are needed should you need to file a freight claim:

  1. Your carrier’s loss or damage claim form.

  2. Shipper’s original invoice or Photostat.

  3. Original bill of lading.

  4. Original paid freight bill.

  5. Carrier’s inspection report.

  6. Repair invoice (if pertinent).

BAILEY CERAMIC SUPPLY’S RESPONSIBILITY A SHIPMENT ENDS WHEN THAT SHIPMENT IS ACCEPTED BY CARRIER AT OUR WAREHOUSE. IT IS THE CUSTOMER’S RESPONSIBILITY (AS CONSIGNEE) TO FILE ANY CLAIM. We will assist you in every possible way in collecting claims, but this willingness on our part does not make us responsible for collection of a claim or replacement of materials damaged or lost. You must initiate any claims for damaged or lost goods immediately with the carrier involved.

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Web Orders

Orders placed online are processed as follows: After your secure order is placed online, a Bailey sales rep. will enter your order into our computer system. We make every effort to keep items in stock. If an item is not available at the time of your order, you may wish to backorder the item. A backorder means it will be shipped to you once the item is in stock again. You will be contacted by e-mail with the total order and shipping costs as well as any backordered items. Please allow two business days for a response.

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Returns
Verbal authorization and a Return Sales Order Number are required from our sales staff prior to returns and/or exchanges. You must include a copy of the invoice or original Sales Order. Your request must be made within 30 days from the date of shipment. We reserve the right to determine the validity of exchanges and returns.

Upon our authorization, the merchandise can be sent back to us in new/clean condition, with any shipping charges fully prepaid. Returns sent freight collect will not be accepted. For your own protection, insure the package(s) and mark each one with your Return Order Number. Returns for reasons other than defective merchandise or an error on our part, carry a 15% restocking charge. Clay, stains and raw chemicals are non-returnable due to possible contamination.

Order Discrepancy
Check your order immediately upon receipt: any discrepancy must be reported to Bailey Ceramic Supply within 10 days after you receive your shipment. Otherwise we reserve the right to decline consideration of a discrepancy report.

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Prices
The prices shown in the 2004-2006 catalog are current at press time. Due to cost fluctuations, all prices are subject to change without notice. If there is a difference between the prices listed on your order and the prices current at the time we receive your order, we will bill you for the difference.

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Discounts
We offer generous discounts on large orders. Please call or write for details Descriptions & Specifications. All descriptions, specifications, drawings or illustrations shown in catalogs, Web site or advertising matter and similar information given verbally or in writing is given for general guidance only and no warranty or guarantee of any kind is to be implied nor is such information to form part of any contract. In accordance with our policy of constantly improving products we reserve the right to change specifications, or delete any item from our catalog, web site, price lists or any other literature without prior notice.

Special Sale Items
Special discount items as advertised in Ceramics Monthly are on a cash only basis for all customers, including schools.

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Warranties & Disclaimers
The following is made in lieu of all warranties, expressed or implied: Bailey Ceramic Supply’s only obligation shall be to replace such quantity of product proved to be defective by standard and accepted methods for the Ceramic Industry. Bailey Ceramic Supply shall not be liable for any injury, loss or damage, direct or consequential, arising out of the use or inability to use the product. There is no warranty for the merchantability or fitness for purpose of the product. Before using, user shall determine the suitability of the product for his intended use and assumes all risk & liability whatsoever in connection herewith.

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Back Orders
Occasionally, shortages on certain items will occur. We will ship all in-stock items first and any back-ordered item separately as soon as it arrives from our supplier. A separate “back-order” Shipping charge will be added to this 2nd shipment. If you prefer to wait for your order to be “complete” before it is shipped (to minimize shipping charges), please indicate so clearly at the time of your order and provide a phone # we may use to notify you if items are out of stock. School accounts must specify “no back-orders allowed” if it is your practice to issue one payment check per purchase order. Please do not delay payment on items shipped and invoiced or you will jeopardize your discount.

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How to Read Your Invoice/Packing Slip
Please call 1-800-431-6067 for more information.

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International Orders
We are well equipped to handle all types of overseas orders:

PLEASE NOTE: We do not accept foreign credit cards. When you place an order, it is important that you follow our prescribed procedure. This will allow us time to process your ordering in the shortest period of time.

  1. Itemize all items & equipment you wish to purchase. As ocean & air freight charges are determined by weight and cubic foot dimensions. It is not possible to determine shipping charges until we know the items or equipment you wish to purchase.

  2. There is a $35.00 fee for the preparation of overseas quotes. The fee helps defray the time and expense of researching the export cost. Please remit the $35.00 USD fee with the inquiry. (We accept Certified Money Orders of Bank Checks Only) Should you place an order, the fee will be deducted from your invoice. We will issue a pro-forma invoice which includes equipment and shipping costs.

  3. CANADIAN ORDERS: There is a $35.00 non-refundable fee for all Canadian orders. This fee covers the expense of preparing the Canadian invoices, certificate of origin, united states export declaration & shipping documents.

  4. Please specify if you have a freight forwarder you wish us to make arrangements with. All broker fees, duty customs etc. will be paid by the customer when the shipment arrives.

  5. Indicate Mailing / Shipping address, phone #, Fax #, & E-mail address if available.

  6. Remit payment in U.S. dollars. (Credit Cards are not accepted for shipment destinations outside of the US and Canada)

  7. Upon receipt of your payment, your order will be released for shipment.

  8. If you have any questions, please do not hesitate to contact us for more information. We can be reached by phone (845)-339-3721 or Fax (845)-339-5530. You can also reach us by e-mail at info@baileypottery.com 

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Receiving a Catalog
The Bailey 2004-2006 Color Catalog is 226 pages and packed with useful information, hundreds of glaze colors, hundreds of color books, and thousands of tools, and a full range of the best equipment brands at discount prices. It is undoubtedly the most comprehensive ceramic supply catalog available today. It is an invaluable resource in a dusty pottery studio where a computer is not practical

When a customer places a first order, we check our database to see if you have previously received 2004-2006 catalog. If you haven’t, then we will include a copy of our 225 page 2004-2006 Color Catalog with your order at no cost.

If you are a teacher and would like a copy of our 2004-2006 Color Catalog, we will supply the catalog without a mailing charge as long as it is mailed to your school or college address within the contiguous US or Canada.

If you would like catalog information on our commercial duty Gas or Electric Kilns, call our technical staff at (800) 431-6067. A sales representative will send you a free catalog.

If you are an individual and would like a free copy of our 2004-2006 Color Catalog and are not placing an order, or, have never placed an order, you will be charged $5.00 to cover the cost of Priority Mail and handling. Your catalog will be sent with a receipt for $5.00. If you place an order for $25 or more within 1 year of receiving your catalog, the $5.00 mailing fee will be credited in full to your order. You will need to keep your invoice to receive the credit. Remember, our website has all the information that is represented in our catalog.

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© 2008 Bailey Pottery Equipment Corporation