Ordering/Shipping Information & General Policies

PLEASE NOTE: We do not accept foreign credit cards.

How to Order
You may order on-line, use a paper catalog order form, letter, or purchase order form (schools and Government Agencies only). Give full name and address (both shipping and billing, if they are different), include your zip code and a telephone number where you may be reached if we have any questions. Fill in the catalog product number, quantity, description, and price. Any special instructions should be included: we will make every effort to follow your directions. Enclose check or money order. Please note: if you are paying by check or money order, you will need to include the shipping & handling charges for your order. Call our Sales Staff @ (800) 431-6067 with the complete list of items you are ordering and the address they are to be shipped to and they will calculate these charges. Standard Handling charges for UPS orders are $2.95 for the 1st box and $1.50 for each additional box. Certain items, such as kiln shelves, require special packaging and additional handling charges will apply. N.Y. residents add sales tax unless your tax exempt number is presently filed with us.

Phone Orders
We do not accept collect calls. We do accept telephone orders. We accept Visa, MasterCard, checks (Personal and Certified) and money orders. We do not accept Discover or American Express. Please have your order ready. Look up Catalog Codes and list questions before you call. Keep in mind that payment must be received before the order will be shipped. Note: first-time orders paid by personal check in excess of $300.00 will be held for 10 Business days before shipment is released. We do not ship orders C.O.D. Call to Order: Outside NY:1-800-431-6067; Inside NY: 1-845-339-3721.

Acknowledgement
If you order on-line, an acknowledgement of your Sales Order will be e-mailed no later than the end of the next business day. If you have not received it by the end of the second business day after placing your order, then there may have been an e-mail problem (wrong e-mail address incoming or outgoing). Please contact us so we can check your e-mail address and correct the problem. Rest assured your sales order will have been generated. Please note the Sales Order Number assigned to your order. Any correspondence should be made with reference to this Order Number. If you order by mail, then make sure the Acknowledgement Copy agrees with your original order. For either e-mail or hard copy Acknowledgements, contact us immediately if you find any discrepancies. Web orders placed on Friday should receive a confirmation by the end of the following Monday, no later than Tuesday.

Minimum Order
Our minimum order is $20.00, except for showroom cash and carry sales. Any order under that amount will receive a $3.00 service charge.

Showroom Sales
Please call first to make sure we have the items you need in stock. To avoid delays, please phone in your order 24 hours in advance and indicate when you will be in to pick up.

Schools
Orders from schools and government agencies will be accepted on a net 30 days basis when received on a formal purchase order. School orders may be phoned in; however, they will not be shipped until an official purchase order, signed by an authorized agent, is received.

Packing Materials
Our new peanuts are GREEN and they are…
1. 100% recycled polystyrene that is biodegradable.
2. Bio degrade in 9 – 60 months in the presence of microorganisms.
3. Can be recycled and reused.

Shipping
Most orders under 100 lbs will be shipped UPS. Due to the variety of sizes and weights of products, many items cannot be combined into one box and must ship as individual units. It is not possible to accurately calculate shipping charges based on item weights only. If you place your Order on line, our Internet Sales Staff will calculate the Shipping & Handling charges and include them on your e-mailed order acknowledgement. If you wish to now your shipping costs before placing your order, please call our Sales Dept @ (800) 431-6067: they will be happy to take your order by phone and calculate your shipping charges at that time.

Damaged Goods
If your order was damaged by UPS or by Common Carrier, please call us immediately. Do not continue to unpack the items if you notice damage. Then, see Information & Instructions on Receiving Freight and Inspecting for Damage. Retain all damaged items and packing materials until your claim is settled.

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Damage
If your merchandise is damaged, contact Bailey Ceramic Supply immediately. We will notify UPS and request an inspection of the damaged article(s), as well as the packing material. Do not throw anything away until you are instructed to do so.

Rush Orders
NOTE: You must contact us by telephone if your order is to be shipped RUSH! Most UPS orders are shipped within 48 hours. “Rush” service may be requested so that your order ships: the same day if placed before 11:00 AM EST -or- the next business day if placed after 11:00 AM EST. A $5.00 per box Rush Charge will be added to all “Rush Orders” (*). Shipment of “Rush Orders” will be by UPS Ground Service unless otherwise requested: UPS Next Day Air, Second Day Air & 3-Day Select are available- Sales will gladly estimate these charges for you. Orders shipped by these methods are still subject to the $5.00 per box Rush Charge if they must ship the same day.

(*) Please Note: due to the extra time required to properly pack kiln shelves for UPS shipment, the RUSH charge for shelf orders is $5.00 per shelf. (Please call our Sales Staff @ (800) 431-6067 to calculate the total packing, shipping and Rush charges for your order.)

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Information & Instructions on Receiving Freight
Bailey Ceramic Supply takes the greatest care when packing and shipping merchandise so that it will arrive at its destination in good condition. Your order leaves our factory in good condition and we hold the carrier’s receipt for it in this condition; therefore, we will not allow any deductions from your invoice for damaged items. It is the receiver’s/customer’s responsibility to understand and comply with standard shipping and receiving practices as stated below. For your protection, read the following information carefully.

Steps to Take at Time of Delivery to Protect Against Loss or Damage

1. Verify Count: Make sure you are receiving as many cartons as are listed on the delivery. If any shortage is discovered, note exactly how many cartons are short on the carrier’s delivery receipt, and have the driver note the shortage on your copy. (Note: UPS may take as many as five days to complete a shipment. Do not be concerned if you do not receive all of your UPS order on the first day of delivery.) You should also check your Pink Sales Order Copy to make sure that a “back order” was not issued.

2. Carefully examine each carton for damage: If damage is visible, note this fact on the delivery receipt and have the driver clearly note that fact on your copy. IF A CARTON SHOWS ANY INDICATION (DENTS, TEARS, SCRAPES, RE-TAPED SEAMS, ETC) THAT THE CONTENTS INSIDE MAY POSSIBLY BE DAMAGED, INSIST THAT IT BE OPENED IMMEDIATELY. BOTH YOU AND THE DRIVER SHOULD MAKE JOINT INSPECTION OF THE CONTENTS. Any concealed damage discovered should likewise be noted on the delivery receipt and on your copy. Be sure to retain your copy.

3. Immediately after delivery, open all cartons and inspect for concealed damage: Although rare, damage may occur to items inside a package with no evidence visible on the exterior of a carton. Even though the driver has already left, all cartons should immediately be opened and the contents inspected for possible concealed damage.
   
   A NOTE ABOUT THE NATURE OF INSULATING BRICK
   Wen you receive a new kiln, you may find a few cracks in the insulating fire brick. THIS IS NORMAL, and has absolutely nothing to do with “damage”. Some customers who are new to purchasing a kiln don’t understand that insulating firebrick is a soft material. Cracks in a brick, or small chips, are likely to occur from road vibration. It is the nature of the brick, and it happens to all brands of kilns. Furthermore, after you fire a new kiln several times, you probably will see minor cracks in a few bricks. This is normal as well. The brick is still structurally strong, it still insulates, and the minor crack is really only a cosmetic blemish. It does not affect the quality of the kiln or its performance. A very small chip, or occasional crack does not substantiate a defect in the material, a defect in manufacturing, or a shipping damage. We do not repair minor cracks. Repairs are not necessary, you just leave them alone. If you have a question about the condition of a brick, send us an image. Of course, if a brick is crushed or pulverized, then there is an issue, and a freight claim is in order.

Steps to Take When Visible or Concealed Damage is Discovered

1. Retain damaged cartons: Not only must the damaged items be held at the point where received, but the containers and all inner packing materials must be held until an inspection is made by the carrier’s inspector.

2. Call carrier to report damage and request an inspection: The call should be placed immediately upon discovery of the damage, but under no circumstances should it be put off longer than 15 days after delivery. Failure to report concealed damage within this 15 day period will almost certainly result in the carrier denying your claim.

3. Confirm call in writing: Although this is not a mandatory requirement, for your own protection in establishing the fact that the carrier was notified within the 15 day period, we strongly recommend that all calls be confirmed to the carrier in writing. Be sure to retain a copy of your letter.

Steps to Take When Carrier Makes Inspection of Items Damaged

1. Have damaged items and cartons in receiving area: Make certain the damaged items have not been moved from the receiving area prior to the inspection. Allow the inspector to examine all damaged items, cartons, inner packing materials and the freight bill. Be sure to retain your delivery receipt; it will be needed as a supporting document when a claim is filed.

2. After the inspector fills out his report, carefully read it before signing: If you do not agree with any facts or conclusions made by the inspector on the report, do not sign it. Unless repairs will be completely satisfactory, be sure the inspector requests replacement ON THE INSPECTION REPORT. A new item can be ordered only if the inspection report specifies “REPLACE.”

Steps to Take After Inspection Has Been Made

1. Continue to retain damaged merchandise: Even though inspection has been completed, damaged items cannot be used or disposed of without written permission from the carrier.

2. Do not return damaged items to the shipper: Return of such items should not be made without the written authorization of the supplier.

3. Secure a receipt from the carrier if damaged items are picked up for salvage: If you surrender damaged merchandise to a carrier for salvage because it is valueless to you, be sure to secure a receipt from the driver when it is picked up and retain that receipt.

The following documents are needed should you need to file a freight claim:

1. Your carrier’s loss or damage claim form.

2. Shipper’s original invoice or Photostat.

3. Original bill of lading.

4. Original paid freight bill.

5. Carrier’s inspection report.

6. Repair invoice (if pertinent).

BAILEY CERAMIC SUPPLY’S RESPONSIBILITY FOR A SHIPMENT ENDS WHEN THAT SHIPMENT IS ACCEPTED BY CARRIER AT OUR WAREHOUSE. IT IS THE CUSTOMER’S RESPONSIBILITY (AS CONSIGNEE) TO FILE ANY CLAIM. We will assist you in every possible way in collecting claims, but this willingness on our part does not make us responsible for collection of a claim or replacement of materials damaged or lost. You must initiate any claims for damaged or lost goods immediately with the carrier involved.

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Orders placed online are processed as follows: After your secure order is placed online, a Bailey sales rep. will enter your order into our computer system. We make every effort to keep items in stock. If an item is not available at the time of your order, you may wish to backorder the item. A backorder means it will be shipped to you once the item is in stock again. You will be contacted by e-mail with the total order and shipping costs as well as any backordered items. Please allow two business days for a response.

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Items which we approve for return must be unused and in brand new condition. Equipment products (wheels, extruders, slab rollers, etc) which have unique packaging and protective inserts for shipping the product must be saved and used for returning the product. The equipment packaging has passed the UPS standards for protecting the equipment.  We do not accept any returns that are NOT shipped in the original boxes with all the original packing inserts. The product must replicate the original  factory packing procedure exactly!. If this procedure is not followed, the customer assumes all responsibility for damage of the equipment and possible claims.

Returns of “Free Freight” Items
If you are returning an item that was originally shipped “free freight”, you will be responsible for the original freight charges to your destination and the return freight. “Free Freight” is a special offer for those who keep their equipment, but is forfeited if an item is returned.

Upon our authorization, the merchandise can be sent back to us in new/clean condition, with any shipping charges fully prepaid. Returns sent freight collect will not be accepted. For your own protection, insure the package(s) and mark each one with your Return Order Number. Returns for reasons other than defective merchandise or an error on our part, carry a 15% restocking charge. Clay, stains and raw chemicals are non-returnable due to possible contamination.

Order Discrepancy
Check your order immediately upon receipt: any discrepancy must be reported to Bailey Ceramic Supply within 10 days after you receive your shipment. Otherwise we reserve the right to decline consideration of a discrepancy report.

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We offer generous discounts on many of our products and maintain the lowest prices possible on everything we sell. Special sales are listed monthly on line and advertised in Ceramics Monthly and Pottery Making Illustrated. All sales and discounts are valid whether you order on line, by phone or fax. Large orders may qualify for additional discounts: contact our Sales Staff at 800-431-6067 for a price quote. We are not responsible and cannot be held responsible for typographical errors in either printed or internet advertisements. In accordance with our policy of constantly improving products we reserve the right to change specifications, or delete any item from our catalog, web site, price lists or any other literature without prior notice.

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PLEASE NOTE: We do not accept foreign credit cards. When you place an order, it is important that you follow our prescribed procedure. This will allow us time to process your ordering in the shortest period of time.

1. Itemize all items & equipment you wish to purchase. As ocean & air freight charges are determined by weight and cubic foot dimensions. It is not possible to determine shipping charges until we know the items or equipment you wish to purchase.

2. There is a $150.00 non-refundable fee for the preparation of overseas quotes. The fee helps defray the time and expense of researching the export cost. Please remit the $150.00 USD fee with the inquiry. (We accept Certified Money Orders of Bank Checks Only) Should you place an order, the fee will be deducted from your invoice. We will issue a pro-forma invoice which includes equipment and shipping costs.

3. CANADIAN ORDERS: For small orders to Canada our preference is UPS so that shipments can be traced and damages or losses claimed. If you prefer shipment by Postal Service we can do so only at your risk. It is our experience that attempting to file insurance claims with the Postal Service is rarely successful. Items shipped this way that are lost or damaged cannot be replaced at no charge but must be purchased again. For all Canadian shipments, duty & customs fees are the purchaser’s responsibility. Bailey Pottery is not able to calculate these charges.

4. Please specify if you have a freight forwarder you wish us to make arrangements with. All broker fees, duty customs etc. will be paid by the customer when the shipment arrives.

5. Indicate Mailing / Shipping address, phone #, Fax #, & E-mail address if available.

6. Remit payment in U.S. dollars. (Credit Cards are not accepted for shipment destinations outside of the US and Canada)

7. Upon receipt of your payment, your order will be released for shipment.

8. If you have any questions, please do not hesitate to contact us for more information. We can be reached by phone (845)-339-3721 or Fax (845)-339-5530. You can also reach us by e-mail at info@baileypottery.com 

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